Hi guys, we get a lot of questions, and hopefully these answers will cover yours.
If not: Please contact us and we’ll get you sorted out.
Where do your products ship from?
Vancouver, BC, Canada. So your shipping time will vary based on where you live. Typically Thuggies arrive 3-5 days within North America and 6-10 days overseas.
When do orders ship once I make a purchase?
All in-stock orders are shipped out within 24 to 48 hours. That gives us just enough time to package it with love.
How long will shipping take?
Depends entirely on where you live. Choose your shipping method at checkout for details. Typically Thuggies arrive 3-5 days within North America and 6-10 days overseas.
What sizes are Thuggies?
This one is a bit tricky because it depends on whether you want to wear your thuggie long...or even longer! Its up to you; we find the fit is very flexible. You can find detailed sizing info in our general sizing chart.
What are your products made out of?
Our products are made out of high-quality 100% medium weight cotton or cotton blend.
What are Thugglets for?
Thugglets are made for babies. They are adorable and easier to change in and out of than pants, unitards etc... Your kids will thank you.
What are Chuggies for?
Chuggies are made for your beverage. They keep them cool and if you pull the hood over, not only are they just delightful looking, but they keep dirt, bugs and sand out of your drink. They fit tall cans and bottles.
Fine, then what is the Thuggie for?
What isn’t it for? But seriously. It’s for whatever you want it to be. We made it for relaxing; lounging at home or at the cabin. We also made it for camping, boating, pre and apres surfing, after a shower, rowing, staying warm while warming up the bench, corporate branding…the list goes on. It is made to be worn however the wearer sees fit. And the beauty is, it always fits.
Are your products machine washable?
Yes. Please follow care instructions on label. For Thuggies, if you want it to stay the same length then we recommend washing and drying them at cool temperature. If you want to shrink it, wash it with hot water and dry it at a high setting. If you purchased a brightly coloured item we recommend that you wash it in cold water and dry it on low.
How warm is the Thuggie?
This is hard to answer. How warm are you? It is as warm as most thick hoodies, but it is longer so your thighs are also protected from the bitter cold. It’s too hot to sleep in for most people, but just right for lounging and life.
Why are there only some colours available when I click to purchase?
We do small, one-time runs of any colour. Certain sizes and colours are going to sell out more than others, so if you see one you want, get it! We can’t guarantee that we will re-make certain versions as it depends on the colours of fabric we have available.
Can I actually ski/snowboard in a Thuggie?
Your call! Lots of people do.
Can I buy Thuggies and other Thuggies' products in stores?
Thuggies are always available online, and you can click here to see a list of our retailers around the world. If you are a retailer and would like to carry us, let us know: email us at firstname.lastname@example.org
What is your returns/exchange policy?
If you’re not entirely happy with your order, just let us know. Click here for our no-hassle return policy.